1. Processing and Delivery Times

Below is an overview of the estimated processing and delivery times for your order:

Processing time begins once your order has been placed. Delivery time begins once your order has been shipped. Actual delivery times may vary depending on your location and the shipping carrier.

2. Order Processing

Once we receive your order, it will be checked and prepared for shipping. Processing usually takes 1 to 3 business days. Once your order has been shipped, the estimated delivery period begins.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation with a tracking number as soon as it becomes available. You can use this number to track your order's status and progress online through our "Track Your Order" page.

4. Delivery Delays

Although we do our best to deliver orders within the estimated delivery timeframe, delays may sometimes occur due to circumstances beyond our control, such as:

• Delays caused by the shipping carrier.
• Busy periods and public holidays.
• Customs inspections.
• Weather conditions or other unforeseen events.

We appreciate your understanding and patience when such situations arise.

5. Incorrect Shipping Address

Please carefully check your shipping address before completing your order. If you notice that you have provided an incorrect address, contact us as soon as possible at contact@elybear.com. We cannot guarantee that changes can be made once your order has been processed or shipped.

6. Order Not Received

Have you not received your order within the estimated delivery timeframe? Please check your tracking information first. If you need further assistance, contact our customer service team. We will be happy to help you check the status of your order.